RETURN & EXCHANGE POLICY
CREEP HOUSE: RETURN & EXCHANGE POLICY
At Creep House, we stand behind the quality of our premium cotton fabrics and print details. If your order isn't exactly what you wanted, here is how we handle returns and exchanges.
1. Timeframes & Policy Windows
We offer separate windows for refunds and exchanges depending on what you need:
Refunds: If you want a full refund back to your original payment method, you must initiate the return within 7 days of the delivery date.
Exchanges: If you need a different size or item swap, you must initiate the exchange within 15 days of the delivery date.
Luxury & Limited-Edition Drops: Due to the highly exclusive nature of our luxury limited-edition releases, all sales on these items are final. We do not accept returns or exchanges on limited drops unless the item arrives defective.
2. Item Condition Requirements
To be eligible for a return or exchange, your garment must meet the following strict criteria:
Unworn & Unwashed: The item must be in its original, pristine condition.
Original Tags: All original packaging and Creep House branding tags must be fully intact and attached.
Flawless Fabric: The garments must be completely free of stains, makeup, deodorant marks, or odors.
We reserve the right to refuse any request that shows signs of wear or does not meet these standards.
3. How to Initiate a Return or Exchange
1. Contact Us: Email our support team directly at rare@creephouse.in. Include your order number and explicitly state whether you are requesting a 7-day refund or a 15-day size exchange.
2. Pack the Garment: Securely pack the item in its original packaging.
3. Ship It Back: We will provide you with the return shipping address. Note: Customers are responsible for return shipping costs unless the item arrived damaged.
4. Defective or Incorrect Items
We rigorously inspect every piece before shipping, but if you receive an item with a manufacturing defect or the wrong item entirely, contact us immediately at rare@creephouse.in. We will handle the shipping costs and send you a replacement right away.
5. Processing Time
Once our team receives and inspects your returned garment, we will notify you of the approval or rejection. Approved refunds will be processed and credited back to your original payment method within 7-10 business days.
