Refund policy

CREEP HOUSE: RETURN & EXCHANGE POLICY

At Creep House, we stand behind the quality of our products. If your order isn’t exactly what you wanted, here is how we handle returns and exchanges.

1. Return & Exchange Window

Standard Apparel

We accept returns and exchanges for eligible standard apparel, including oversized T-shirts and everyday clothing, within 7 days of the delivery date.

Luxury & Limited-Edition Drops

Due to the exclusive nature of our luxury and limited-edition releases, all sales on these items are final. Returns or exchanges are not accepted unless the item arrives damaged or defective.

Accessories & Other Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

  • Jewellery
  • Perfumes
  • Belts
  • Caps
  • Phone Covers
  • Other accessories

However, if you receive a damaged, defective, or incorrect accessory, you may contact us with valid proof as mentioned below.

2. Item Condition Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

  • Unworn & Unwashed: The item must be in its original and unused condition.
  • Original Tags: All original packaging and Creep House branding tags must be fully intact.
  • Original Condition: The item must be free from stains, makeup, deodorant marks, odors, damage, or any signs of use.

We reserve the right to refuse any return or exchange that does not meet these requirements.

3. How to Initiate a Return or Exchange

Step 1: Contact Us

Email our support team at rare@creephouse.in within 7 days of delivery.

Please include:

  • Your Order Number
  • Reason for the return or exchange
  • Whether you are requesting a return or size exchange

Step 2: Pack the Item

Securely pack the item in its original packaging with all original tags intact.

Step 3: Shipping

We will provide further instructions regarding the return or exchange process.

Note: Customers may be responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

4. Damaged, Defective, or Incorrect Items

We carefully inspect every product before shipping. However, if you receive a damaged, defective, or incorrect item, please contact us immediately.

To process your claim, you must provide:

  • Your Order Number
  • Clear photos of the issue
  • A complete unboxing video showing the package being opened and the damage clearly

The video proof must be clear and continuous. Claims for damaged items may not be accepted without valid video proof.

Please email all required proof to rare@creephouse.in.

Once the issue is verified, our team will assist you with a replacement or an appropriate resolution.

5. Refund Processing

Once our team receives and inspects an eligible returned item, we will notify you whether your return has been approved or rejected.

If approved, refunds will be processed to the original payment method within 7–10 business days, depending on your bank or payment provider.