Refund policy
CREEP HOUSE: RETURN & EXCHANGE POLICY
At Creep House, we stand behind the quality of our premium cotton fabrics and print details. If your order isn't exactly what you wanted, here is how we handle returns and exchanges.
1. Return & Exchange Windows
Our policy depends on the type of collection you purchased:
Standard Apparel: We accept returns and exchanges for all non-luxury, standard oversized t-shirts and everyday apparel within 7 days of the delivery date.
Luxury & Limited-Edition Drops: Due to the highly exclusive nature of our luxury limited-edition releases, all sales on these items are final. We do not accept returns or exchanges on limited drops unless the item arrives defective.
2. Item Condition Requirements
To be eligible for a return or exchange, your garment must meet the following strict criteria:
Unworn & Unwashed: The item must be in its original, pristine condition.
Original Tags: All original packaging and Creep House branding tags must be fully intact and attached.
Flawless Fabric: The garments must be completely free of stains, makeup, deodorant marks, or odors.
We reserve the right to refuse any return that shows signs of wear or does not meet these standards.
3. How to Initiate a Return or Exchange
1. Contact Us: Email our support team at rare@creephouse.in within the 7-day window. Include your order number and state whether you are requesting a refund or a size exchange.
2. Pack the Garment: Securely pack the item in its original packaging.
3. Ship It Back: We will provide you with the return shipping address. Note: Customers are responsible for all return shipping costs unless the item arrived damaged.
4. Defective or Incorrect Items
We rigorously inspect every piece before shipping, but if you receive an item with a manufacturing defect (such as an issue with the print resolution) or the wrong item entirely, contact us immediately. We will cover the return shipping costs and send you a replacement at no extra charge.
5. Refund Processing
Once our team receives and inspects your return, we will notify you of the approval or rejection of your refund. Approved refunds will be credited back to your original payment method within 7-10 business days.
